Refund policy

No Returns on Custom Orders
All items are custom made and therefore non-returnable and non-refundable. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue.

To start a return, you can contact us at kamilakuplowska@gmail.com. 
If your return is accepted, you will be responsible for the return cost, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at kamilakuplowska@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kamilakuplowska@gmail.com.